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Security
Entering the terminals with weapons is strictly forbidden.
Tear gas or any other kind of gas canisters are forbidden on board the aircraft or inside checked-in luggage.
Please note that for certain cases, some objects will be tamporarily separated from passengers by security department during security checks. |
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customs
In Israel, the customs authority uses a dual-lane system called the Red and Green System.
Entering to the green lane is a declaration that you have in your possession objects or quantities that are tax-free as described in the Customs Guide.
If you have in your possession objects that exceed the value or quantity mentioned in the guide's instructions, you have to go through the Red lane and declare accordingly. |
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Ministry of Agriculture
Upon Entering Israel, you must declare every plant or part of plant to amainistry of Agriculture's inspector or customs clerck in the customs hall.
For furthur information about the Agriculture's Office restrictions, please visit the Ministry of Agriculture's Website |
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Traveling With Children
When ordering an airline ticket, you should mention that you are traveling with children.
To ensure full benefit of services such as special meals and entertainment options, In order to make the flight an exciting experience for you and your child. |
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Traveling During Pregnancy
Check your airline's policy. Some require medical concent 4 weeks before expected birth, some during early stages, and some require concent of airline's doctor.
When the "fasten seat belt" sign is on, fasten your seat belt across the lowest part of your abdomen.
It is recommended to consume as much fluids as possible, to avoid alcohol, and to frequently walk around to stretch your legs. |
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Traveling With pets
Authorizations must be produced to check in a pet.
Consult your airline's website and destination's demands for required authorizations.
Q.A.S and 'Terminal 4 pets' provides special service for the transportation of pets. |
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Jet lag
Jet lag is a commonly experienced phenomenon when traveling across time zones. In order to minimize it's effect, try the following measures:
Be well rested before the flight.
When boarding the aircraft, adjust your watch to the local time at your destination.
Getting yourself psiychologically in tune with the new time zone will prime your biological clock as well.
Avoide drinking caffein and alcohol.
Upon arriving at your destination, try to stay awake untill a reasonable local hour for bedtime. Spending time in the open air is helpfull. |
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Flight Stress
To make your flight more pleasent and relaxing:
Rest as much as you can before the flight.
Bring books and magazines to help you relax during the flight.
Avoid excessive alcohol and caffein begore and during the flight.
Periodically leave your seat and walk around during the flight.
Relax by enjoying the entertainment offered such as movies, radio, newspapers etc. |
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Visas and passports
In order to avoid any unnecessary delays at the airport, it is advised for the departing passenger to make sure that the photo in the passport is clear and updated.
double check the requirements for visa and passport validation.
A visitor in Israel needs a passport or laissez-passer that is valid for at least six months from the arrival date to Israel. Usually, the length of stay in Israel is up to three months and according to the visa that was issued. |
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Passengers With Special Needs
QAS provides special services for the convenience and assistance of special needs passengers
When purchasing the ticket, it is importent to inform the airline that you require the services of a special needs passenger.
The services include: |
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Escort
A QAS representative will assist and escort you throughout your arrival and/or departure.
Preference
On departure, you will by-pass any line and to be brought straight to security and check in.
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Up to departure gate, as a special needs passenger, you will be escorted to passport control in a wheelchair where needed, and from there to the departure gate in a QAS electric transport cart.
Boarding the plain will be either by wheelchair escort through the jet way sleeve, or via special vehicle for the disabled
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| From arrival to exiting airport as an arrival special needs passenger, you will disembark the aircraft escorted by QAS representative and then be tranferred to passport control via transport cart or vehicle for the disabled. You will then go through a quick passport check, be assisted with luggage claim, and escorted through customs and up to exiting the airport. |
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Unaccompanied Minor (UM)
It must be verified that the child's age meets the airline's criterias for a UM. |
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The departure UM will go through a special security check and check-in lines.
The UM will be escorted the entire time by QAS representatives untill boarding.
Once the UM has boarded the aircraft, the flight attendent will take responsibility for him/her untill arriving their destination. |
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The arriving UM will be escorted by QAS representative to the arrival hall and will be handed over to the person agreed upon in advance only.
The arrival will be done quickly with the aid of electronic transport carts and quick passport control process.
It is crucial to give exact details and updated phone numbers when registrating. |
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Departing Passenger's Luggage
Before packing your luggage, be sure to check size and weight restrictions of the airline you're flying with. You may be fined if your luggage is overweight. Suitcases in various sizes may be purchased at the check-in counters, Consult QAS representatives for more information.
It is recommended to add name tags with current details on the luggage and inside it.
Be sure to remove all previous tags from the luggage.
While tagging the suitcases, you will receive a receipt with tag number that matches the one that is attached to your luggage. Please keep this receipt untill your luggage is retrieved at your destination.
For on-line tracing of your delayed luggage: www.mylostbag.com |
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Arriving Passenger's Luggage
In the event of any problem such as an item fogotten on the airplane, damage to your suitcase and so on, it is advisable to emmediatly approach the Lost & Found counters and inform the QAS representative on duty. In most cases, the problem will be resolved while you are still in the airport.
In case you discover the problem after exiting the customs hall, contact Lost & Found via internal phone located on the ground floor, to the right of the customs hall exit.
For on-line tracing of your delayed luggage: www.mylostbag.com |
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VIP Transportation
For your convenience, on the 1st floor, approach the TAL Limousine counters that provides limousine services and reserved vehicles according to passenger's need. |
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Taxis and Transportation
Car rental - on the 1st floor you'll find counters for a range of car rental companies waiting to serve you. |
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| Taxies - you will find a taxi stand just to the left as you exit the reception hall. We recommend you use authorized taxis only. |
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| Buses - are located on the 2nd floor. |
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| Rail station - located on the S floor. |
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| Suttle services to the long term parking lots are located on the 2nd floor. |
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| VIP Transportation - To enjoy this service, approach the TAL Limousine counter on the 1st floor. |
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Ticketing
QAS provides ticketing services, located near the check in counters. Check which airlines offer special upgrades when you pay with credit cards points or at the airport. |
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Airport Facilities
For your convenience, Ben Gurion Airport offers you a wireless internet connection, and 220W electrical outlets around the airport's halls. |
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