About us

QAS was jointly established in 1996 by Swissport International and Knafaim Holdings Ltd, with the aim of providing a broad range of outstanding ground handling services.

For over two decades, the company has consistently achieved its goals to provide the highest quality services 24/7, with reliability, professionalism and flexibility to meet the customer’s individual needs.

Moving on, moving up 

Over the years, QAS has emerged and excelled in new arenas. In partnership with the prestigious Dan Hotel chain, QAS operates VIP lounges in Ben Gurion Airport’s Terminal 3 and 1.

QAS offers a full suite of services to provide a synergy of activities and streamlined quality for its customers.

01

Focus on Customers

Delivering fully customized services to airlines and executive aviation customers, on demand and on time.

02

Focus on QA

Focus on safety and quality assurance.

03

Focus on Personnel

Our staff is our most important asset. Satisfied employees are motivated and dedicated to provide the highest service standard.

The staff
Nir Gur

Nir Gur

CEO

Iris Ben Dov

Iris Ben Dov

Deputy Director General and Organization

Mrs. Iris Ben Dov began her career in aviation in 1990 with El-Al and later with Arkia Airlines. She was selected to take part in Arkia’s management training, and was later appointed as Arkia’s station manager at Atarot, Jerusalem. In 1998, Mrs. Ben Dov joined QAS as Vice President of Human Resources . She has a degree in International Relations.

Aviv Fisher

Aviv Fisher

Chief Operating Officer

Mr. Aviv Fischer began his career in aviation in 1995, and joined QAS when it was established in 1996. He possesses broad knowledge and experience in all aspects of ground handling, and in 2001, he was appointed Vice President – Operations and Chief Operating Officer at QAS. Mr. Fisher has a BSc and an MBA.

Ortal Pinchasi

Ortal Pinchasi

VP of Finance

Joined QAS in 2013, initially serving as the company’s Controller. She later assumed the role of Finance Manager, and in 2025 was appointed Chief Financial Officer (CFO).

In her role, Ortal has led significant financial processes, including budget management, financial controls, and reporting to parent companies both in Israel and abroad.
She holds a Bachelor’s degree in Accounting and Economics and an MBA with a specialization in Financial Management. She is a certified public accountant (CPA) and was awarded honors from the Department of Economics and the Business School Dean’s List at the Hebrew University.

Ori Hausmann

Ori Hausmann

VP of Commercial

Joined QAS in 2004 and has grown alongside the company, holding a variety of positions over the years — from check-in agent, through managing the slots department, to a senior role as Head of Commercial.

Ori’s combined operational and commercial experience provides him with a broad perspective and a unique ability to drive business solutions rooted in a deep understanding of operational needs.

Today, Ori serves as VP Commercial, leading the division with a strong commitment to long-term partnerships and delivering value to business stakeholders.

Ori holds a Bachelor’s degree in Communication and Management and an MBA in Business Administration.

Orit Weintraub

Orit Weintraub

VP Human Resources

Serving as VP Human Resources at QAS since 2018, bringing with her extensive experience in HR leadership roles across the industrial, consumer goods, and biotech sectors.

She has volunteered for several years supporting job seekers and also manages multiple professional HR forums on a voluntary basis.
Holds a Bachelor’s degree in Criminology and Arabic.

Eyal Sagi

Eyal Sagi

VP of Private Aviation

Mr. Eyal Sagi began his career in aviation in 1994 with Arkia Airlines as an Operations Worker and Field Supervisor at Ben Gurion Airport. Over the years, Mr. Sagi held a number of positions in passenger services, station management and all fields of operations. With the establishment of QAS, he moved into business and marketing, where he established and developed the company’s executive aviation department. He has a degree in Business Administration.

 

Milestones

1996

QAS Quality Airport Services Israel Ltd is established on November 1st, owned equally by Swissport International and Knafaim Holdings Ltd. QAS is the first joint venture for Swissport outside of Switzerland.

1997

The GSE unit (Ground Support Equipment) is established.

1999

QAS establishes a quality assurance system and receives ISO 9001 certification.

2003

Planning of the new operational infrastructure at Terminal 3 is underway. The company experiences organic growth and wins tenders for new, innovative ventures in Terminal 3, including 5 VIP lounges and 2 coffee shops.

2004

The company moves to Terminal 3 and successfully operates its newly-won tenders.

2006

GAS (Global Aviation Services), for the provision of cargo handling services, is established.

2008

QAS provides on-ramp cargo handling, together with Swissport.

2010

QAS opens a third coffee shop in Ben Gurion Airport, and purchases a new towbarless aircraft towing vehicle. The company increases its low-cost operations.

2013

QAS is qualified for ISAGO certification by IATA.

2014

QAS assimilates the “FSC” OPS and financial electronic system as a global process at SWISSPORT INT’L.

2015

QAS renews its ISAGO certification and establishes a station in VDA Implementation of the FSC and Findnet Billing system.

2016

QAS renews its ISO 9001 certification and purchases an additional GSE

2019

Establishment of the VIP Services Department – under the dedicated brand FLOW

2021

Launch of the Operations Control Center (OCC)
The new, state-of-the-art OCC centralizes and manages all activities and tasks of our Commercial Aviation Operations Division, with the capacity to oversee up to 120 flights per day.
The establishment of the OCC marks a significant step forward in enhancing safety, on-time performance, service quality, and resource management — benefiting airlines, passengers, and ground staff alike.

Certificates
ISO9001

ISO9001

Commitment to quality is a cornerstone of the business activities of QAS. Every department and staff member operates under the strictest quality guidelines. This includes our ISO 9001 certification, implementation of the Swissport Management System, and other quality control accreditations, yet it also comprises the company’s broader definition of quality:

  • Safety
  • Timely service
  • Preventative problem-solving
  • Delivery of the services agreed upon jointly by the customer and QAS
ISAGO

ISAGO

An important part of our quality assurance is reflected in our commitment to our employees. In taking a service-minded approach to our staff, our staff is equipped and motivated to deliver on our commitment to customers – reliable, exceptional safety and quality, every step of the way.

This can only be achieved through meticulous adherence to a variety of stringent protocols and procedures, 24 hours a day, 7 days a week. These include:

  • Training, instructions, meetings, surveys and follow-ups
  • SLA, check lists, spot checks, evaluations and reports
  • Internal and external audits
  • Customer feedback
Thank you letters

We will be very pleased to have a great deal of experience in this field. We will be very pleased to receive this great deal of support from our many partners.

Easy jet

Passenger

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Ben Gurion Airport, Lod 70100